Patient Information

We’re here for you

Helping you take control of your health and wellbeing.

Mental Health and Well-being

If you’re feeling stressed, anxious or depressed, or just want to feel happier, we’re here to help

Pharmacy First

What is Pharmacy First? How can a pharmacist help with certain acute conditions and minor ailments, without having to wait to be seen by a GP 

Complaints Procedure

Share your feedback or complaints to help us improve—forms are available at reception or online, and all concerns are handled confidentially and reviewed annually.

Sedative Medication When Flying

Read more about why it is no longer considered safe to prescribe sedatives when flying, and what you can do to help have a happier trip

Over-the-Counter Prescriptions

Changes to local formulary rules mean we can’t always prescribe certain medications. Read more about what is not available to buy over the counter

Eye Infections & Irritations

Dry eyes, conjunctivitis and mild eye infections: How to manage common eye complaints with help from your pharmacist or the local Minor Eye service

Indigestion and Heartburn

How to manage indigestion and heartburn, find out here what some common triggers for this symptom are, some simple, helpful lifestyle changes and over-the-counter medications

Threadworms

These are very common in children and can be easily treated. Read more here about what to look out for and the available treatments.

Backpain

Backpain is a common condition and usually improves with self-care. Follow the links to find out more, as well as how to see one of our physiotherapists

Delaying Your Period for Holidays or Events

If you’re planning a holiday, exam, or special occasion and would like to delay your period, this can often be done safely using a short course of hormonal medication, without seeing your GP.

Primary Care Network: Services

Please click here to be directed to our PCN website. This contains useful information about the services we offer across the network

Is My Child Unwell?

Most childhood illnesses are mild and can be managed at home, but sometimes, a child may need to see a doctor. This guide provides advice on assessing your child’s condition and when to seek help.

Patient Triage and Care Navigation

How your requests are dealt with at Eltham Medical Practice; read more about care coordinators’ roles and clinician triage processes

Managing Hay Fever

Tips on managing the most troublesome hay fever symptoms, before they even begin!

Dealing with Dental Pain

Why you need to see a dentist if you experience dental pain, and how to get help for dental emergencies

Managing Acne

Information on skincare practices, over-the-counter treatments, and when to seek professional healthcare advice

Earwax and Earache

Minor infections or wax build-up? Read more about how to manage these symptoms and which local providers can help

Athlete’s Foot and Fungal Nail Infections

Fungal infections are very common and usually treatable with over-the-counter products, although it can take a few months of treatment to see improvement.

Constipation and Diarrhoea

Infrequent or difficult bowel movements, or changes to your bowel habit. See here for homely remedies and over-the-counter products, or signs you should contact the surgery.

Urine Infections and Cystitis

Did you know most mild symptoms of UTIs will resolve without antibiotics? Read more by following the link

Over-the-Counter (OTC) Medicines in Schools and Nurseries

What to do when school or nursery asks for a prescription or letter for an over-the-counter medication