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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

About Us

Eltham Medical Practice provides primary care medical services to local residents, offering a wide range of clinics and services. We have three surgeries located in Eltham. Passey Place Surgery, Well Hall Surgery and Westmount Surgery. Patients can be seen at any of our three surgeries.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancelling an appointment.

Our Vision

To build on our traditions of providing high-quality primary care services in a safe, effective and responsive way.

Our Objectives

  • To put safety and quality at the heart of what we do.
  • To facilitate the personal development of the practice team.
  • To work with our Integrated Care Board and local practices to improve the health of our patients and the local population.
  • To deliver best practice, encourage innovation and embrace change.

Our Values

  • Our patients are our first priority.
  • To treat our patients with dignity and respect.
  • Act professionally and with integrity.
  • To provide a supportive and fulfilling team environment.
  • To serve our community.

Eltham Medical Stats: September 2025

Total Incoming Calls to the Surgery
11,614
18%
Average Phone Queue Time*
07m 26s
24%

*Includes automated call-back time

Prescriptions Issued
12,629
13%
Referrals Made
627
17%
Sick Notes Issued
410
24%
Total Flu Vaccinations: 2,010
Total COVID Vaccinations: 22
Online Contacts to the Practice
5,255
18%
Total Number of Appointments Booked
9,078
16%
Total Missed Appointments (DNA)
360
13%

*60 Hours Lost

Latest News

IMPORTANT; Rise In Missed Appointments.

We know life gets busy & things come up  But when appointments aren’t cancelled, it means someone else misses out […]

Saturday 4th October 2025 Flu& Covid vaccine clinic outcome.

We are excited to share that on Saturday 4th October 2025, we successfully administered 2,006 vaccines at our practice. A […]

Our Patient Charter

NHS England has set out a new Patient Charter to make sure GP practices put patients first. We want you to know […]

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CQC Report

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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