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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

About Us

Eltham Medical Practice provides primary care medical services to local residents, offering a wide range of clinics and services. We have three surgeries located in Eltham. Passey Place Surgery, Well Hall Surgery and Westmount Surgery. Patients can be seen at any of our three surgeries.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancelling an appointment.

Our Vision

To build on our traditions of providing high-quality primary care services in a safe, effective and responsive way.

Our Objectives

  • To put safety and quality at the heart of what we do.
  • To facilitate the personal development of the practice team.
  • To work with our Integrated Care Board and local practices to improve the health of our patients and the local population.
  • To deliver best practice, encourage innovation and embrace change.

Our Values

  • Our patients are our first priority.
  • To treat our patients with dignity and respect.
  • Act professionally and with integrity.
  • To provide a supportive and fulfilling team environment.
  • To serve our community.

Eltham Medical Stats: May 2025

Total Incoming Calls to the Surgery
11,546
6%
Average Phone Queue Time*
09m 48s
9%

*Includes automated call-back time

Prescriptions Issued
11,974
6%
Referrals Made
602
39%
Sick Notes Issued
359
5%
Spring COVID Booster Campaign

Runs 1st April to 17th June
1,185
Online Contacts to the Practice
4,690
2%
Total Number of Appointments Booked
7,981
2%
Total Missed Appointments (DNA)
360
15%

*60 Hours Lost

Latest News

Foroogh’s Race for life

🏃🏼‍♀️Supporting our team 🏃🏼‍♀️ Our clinical pharmacist Foroogh will be running 10km on Sunday 27th July 2025 in aid of […]

COVID Spring Booster

Please call our practice or submit an online request so we can book you in!

Easter Bank Holiday

The surgery will be closed on Friday 18th April and Monday 21st April 2025 and we will reopen on Tuesday […]

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CQC Report

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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