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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

About Us

Eltham Medical Practice provides primary care medical services to local residents, offering a wide range of clinics and services. We have three surgeries located in Eltham. Passey Place Surgery, Well Hall Surgery and Westmount Surgery. Patients can be seen at any of our three surgeries.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancelling an appointment.

Our Vision

To build on our traditions of providing high-quality primary care services in a safe, effective and responsive way.

Our Objectives

  • To put safety and quality at the heart of what we do.
  • To facilitate the personal development of the practice team.
  • To work with our Integrated Care Board and local practices to improve the health of our patients and the local population.
  • To deliver best practice, encourage innovation and embrace change.

Our Values

  • Our patients are our first priority.
  • To treat our patients with dignity and respect.
  • Act professionally and with integrity.
  • To provide a supportive and fulfilling team environment.
  • To serve our community.

Eltham Medical Stats: June 2025

Total Incoming Calls to the Surgery
11,083
4%
Average Phone Queue Time*
06m 17s
9%

*Includes automated call-back time

Prescriptions Issued
11,827
1%
Referrals Made
582
0%
Sick Notes Issued
391
9%
Spring COVID Booster Campaign

Runs 1st April to 17th June
1,258
Online Contacts to the Practice
4,691
0%
Total Number of Appointments Booked
8,792
10%
Total Missed Appointments (DNA)
436
22%

*73 Hours Lost

Latest News

Weight loss medicine in South East London

NHS South East London These medicines are called Wegovy® and Mounjaro®. Who can get weight loss medicines in south east […]

Alcohol Awareness Week 7th-13th July 2025

This year’s Alcohol Awareness Week takes place from 7th to 13th July. The NHS offers many services to support with alcohol dependence. […]

Update: Weight Loss Medication (Mounjaro)

Weight Loss Medication is currently not available for NHS prescriptions in Eltham/Greenwich

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CQC Report

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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