Non-urgent advice: How to Request a Prescription
A prescription can be requested via the NHS App, our online provider AccuRx, at your nominated pharmacy or at the surgery.
It is advised you order your medication approximately one week before your medication finishes, this allows the surgery time to process your prescription ready for collection.
As we no longer have access via our website to Patient Access or MyGP App, we would recommend you set up NHS App to request medication.
NHS APP
Owned and run by the NHS. The NHS app is the simplest and secure way to access a range of NHS services on your smartphone or tablet. The NHS app is available now on iOS and Android. You can view your current repeat medication and order the items you require.
AccuRx
Via your Nominated Pharmacy
You can request your repeat medication via your nominated pharmacy who will send your request to the practice on your behalf. Please allow a minimum of 3 working days’ notice from you / your pharmacy submitting a prescription request to it being available for collection from the pharmacy.
At the Surgery
You can hand the repeat medication slip to any of our reception desks. This will take approximately three working days to process, and your prescription will be sent electronically to your nominated pharmacy. If you do not have a nominated pharmacy, you can still collect your prescription from any pharmacy, giving your name and date of birth.
Patient Information
Please note, for medical legal reasons & patient safety, prescription requests will not be taken over the telephone.
Be sure to order your medication in a timely manner to allow the surgery time to process your request. Most prescriptions are now sent electronically to your chosen pharmacy
Allow at least three full working days for your prescription to be processed. Not all medications will be put onto a repeat prescription. This will depend on the type of medication, the duration of treatment and the medications safety profile. This decision will be made between the patient and the doctor or the clinical pharmacist at the surgery.
What to do with old medicines
Take any old or unwanted medication to the pharmacy where you got it from, please do not put it in your household bin or flush it down the toilet.
Community Pharmacy
To find a pharmacy, click on the link
Local Pharmacies
Boots
96-104 Eltham High Street, SE9 1BW
Well Eltham – Court Yard
27 Court Yard, SE9 5PR
Dickinson Chemist
130 Westmount Road, SE9 1UT
Mangal Pharmacy
59 Well Hall Road , SE9 6SZ
Pharmacy First Scheme
Some conditions can be diagnosed, and prescription treatmentscan be provided by pharmacists.
For the 7 common conditions included, pharmacists will follow a robust clinical pathway which includes self care and safety-netting advice and, only if appropriate, supplying a restricted set of prescription only medicines without the need to visit a GP.
These clinical pathways have been developed with input from various experts including practising GPs, pharmacists, and antimicrobial resistance specialists as well as representatives from national organisations such as the National Institute for Health and Care Excellence (NICE) and UK Health Security Agency. This ensures that the steps we take together match the care patients would receive in general practice and follow the latest national guidelines.
Pharmacies have private consultation rooms that can be used for consultations with patients, and pharmacists can see patients for clinical services without always needing an appointment.
Every pharmacist trains for 5 years in the use of medicines and managing minor illnesses, so they are well equipped to provide health and wellbeing advice to help people stay well. They are also experienced in spotting warning signs (otherwise known as red flag symptoms) which may warrant a referral to another healthcare provider.
After a consultation with the pharmacist, the pharmacy will send a notification to the patient’s GP on the same day or on the following working day.
For more information, please visit Pharmacy First: What you need to know
Prescription charges and Pre-Payment Certificates
These charges apply in England only. In Northern Ireland, Scotland and Wales, prescriptions are free of charge.
Prescription (per item): £9.65
3-month PPC: £31.25
12-month prepayment certificate (PPC): £111.60
If you will have to pay for four or more prescription items in three months or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
For further information – Buy or Renew a PPC On-line
HRT Pre-Payment Certificate
If you are prescribed Hormone Replacement Therapy (HRT), you may be eligible for the HRT Prescription Prepayment Certificate (HRT PPC). This allows you to pay a single annual fee for all eligible HRT medicines, making treatment more affordable. The certificate can be applied for online and used at any pharmacy. If you take additional medications that are not HRT, you may still benefit from a standard Prescription Prepayment Certificate (PPC) instead.
Prescription Exemption
Some patients qualify for free NHS prescriptions based on their age, medical condition, pregnancy, or receipt of certain benefits.
Medical Conditions That Qualify for Free Prescriptions:
You may be eligible for free NHS prescriptions if you have any of the following conditions and hold a valid FP92A Medical Exemption Certificate:
- Cancer (including the effects of cancer treatment)
- A permanent fistula (e.g., colostomy, ileostomy) requiring continuous surgical dressing or appliance
- Diabetes mellitus (except when controlled by diet alone)
- Hypoadrenalism (e.g., Addison’s disease) requiring steroid replacement therapy
- Hypoparathyroidism
- Hypothyroidism (requiring continuous thyroid hormone replacement)
- Epilepsy (requiring continuous anticonvulsive therapy)
- Myasthenia gravis
- A continuing physical disability that prevents you from leaving your home without help from another person.
- If you think you may be eligible, please visit our reception to collect and complete an FP92A form. A GP will need to confirm your condition before the form is submitted. For more information, visit the NHS website or ask at reception.
- For maternity exemption forms, please speak to your midwife.