Receptionist / Patient Coordinator – Eltham Medical Practice
We are currently seeking an enthusiastic and motivated Receptionist / Patient Coordinator to join our friendly and supportive team at Eltham Medical Practice. We’re looking for someone who is ideally experienced and interested in a long-term position within a busy healthcare environment.
About You
The ideal candidate will:
- Be flexible and adaptable to changing needs
- Thrive in a fast-paced setting
- Provide outstanding patient service
- Possess strong organisational and communication skills
- Be a collaborative team player with a positive attitude
Working Hours:
We have multiple positions available:
- 30 hours/week: Monday to Friday, 12:45–18:45
- 37.5 hours/week: Monday to Friday, 11:15–18:45
- 18 hours/week: Monday, Tuesday, and Friday, 12:45–18:45
Flexibility is essential as hours may vary to accommodate staff absences and annual leave.
Key Responsibilities
- Front desk reception duties and managing patient enquiries
- Answering phones, booking appointments, handling prescription requests
- Administrative support for clinical staff, including filing, correspondence, and email processing
- Communicating professionally with patients and other healthcare providers
- Managing clinical letters and general administration tasks
- Opening and closing the practice as required
- Ensuring cleanliness and tidiness of the reception area
Required Skills and Experience
- Ability to prioritise and manage a varied workload
- Team-oriented with experience dealing with the public
- Basic IT proficiency (EMIS experience is a plus)
- Prior GP practice experience is desirable, but not essential – we provide training for candidates with a passion for learning
Person Specification
- Minimum of 1 year administrative experience
- GCSEs in English and Maths (Grades A–C)
- EMIS system knowledge (desirable)
- Previous GP surgery experience (desirable)
Please Note: This post requires a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
About Us
Eltham Medical Practice is a respected NHS GP practice with three sites based in the heart of Eltham, London, easily accessible via local transport and with free onsite parking. We are committed to providing high-quality, patient-centred care and promoting collaborative working between patients and our clinical team.
You’ll be part of a multidisciplinary team that includes GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, and administrative staff—all working together to deliver excellent healthcare services.
Salary: £13.00 per hour
Closing date: 31st of July. Please note, we may close the job posting early if we receive enough applications